Shipping Information
At Babyproducten KleineKinderen, we understand how important it is to receive your baby products promptly and in perfect condition. Here’s everything you need to know about our shipping process:
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
Shipping Methods & Delivery Times
Standard Shipping
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Shipping fee: €12.95
Free Shipping
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Available for orders over €50
Note: We currently ship worldwide except to some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges
We want you to be completely satisfied with your purchase from Babyproducten KleineKinderen. If you’re not happy with your order, we offer a simple return and exchange policy.
Our Return Policy
You may return or exchange products within 15 days of receiving your order, provided that:
- The item is unused and in its original condition
- The original packaging is intact
- All labels, accessories, and documentation are included
Non-Returnable Items
Due to hygiene reasons, the following products cannot be returned:
- Teething rings (Bijtringen)
- Bath toys (Badspeeltjes)
- Used car seat accessories (Gebruikte autostoelaccessoires)
Return Process in 4 Simple Steps
Step 1: Submit Return Request
Within 15 days of receiving your order, email us at [email protected] with:
- Subject line: “Retouraanvraag – [Order Number]”
- Product name and order number
- Reason for return
- Your preferred solution (refund or exchange)
- Your contact information
Step 2: Approval & Instructions
Our team will review your request within 2 business days and send you:
- Return approval
- Return label (if applicable)
- Specific packaging instructions
Step 3: Return the Product
Carefully package the product in its original packaging and include all accessories. Send to:
Babyproducten KleineKinderenRetourafdeling
87 Jabbingelaan
9591AL Onstwedde
Nederland
Note: For international returns outside the Netherlands, return shipping costs may apply and will be deducted from your refund.
Step 4: Return Processing
Once we receive and inspect your return:
- You’ll receive a confirmation email
- Processing typically takes 3-5 business days
Refunds
After your return is approved:
- Credit Card/PayPal payments: Refund processed within 5-10 business days to your original payment method
- Bank transfers: Refund processed within 7-14 business days
Original shipping costs are non-refundable unless the return is due to our error (wrong or defective product).
Exchanges
For exchanges:
- Follow the same return process indicating you want an exchange
- Clearly specify which product you want instead
- For price differences, you’ll receive a payment link or refund
- The new product ships once we receive your return
Defective Products
For defective items within warranty period (30 days from receipt):
- Contact us immediately with photos/video of the defect
- We typically offer replacement or full refund
- For large items (strollers, car seats), we may request return of specific parts only
Questions?
Our friendly customer service team is happy to help:
Email: [email protected]
We aim to respond within 1 business day.
Thank you for choosing Babyproducten KleineKinderen – where quality and service for your little one come first!